Delay-o-mat
Today’s world does not allow delays. We need to be in time and our time needs to be well managed.
Additional we have alternatives to avoid delays: When our bus is not coming we alternatively take the tube or walk the distance. Industrialisation and urbanisation cause a high-speed society.
Delays cause a bad user experience because we are stressed and promptly want to reach our goals. On the other hand, delays create the opportunity to slow down. You can take a break in a Café if your train is not coming. You check your e-mails during your colleague is running late. Or you extend a tea break in order to become more refreshed.
The delay-o-mat is a vending machine with two opportunities of delivery: You can choose the fast or delayed way. The slow track delivers the can with a positive experience for the user. The can is handled with care and the performance during the delivery is entertaining. When the user chooses the fast delivery, the quality of the experience is less then the slow delivery strategy.
In the end the machines should question the users decision. In our world every service, product and experience is instantly available. Because of this the value of the outcome seems to lack. The delay-o-mat is a critic on this system. The user is forced to make a decision: Can you wait for quality? Or do you want to speed up with a low quality experience?
Holger Klapperich
In 2007 I started studying industrial design at the Folkwang University of the Arts, and then in 2009 I studied Product Design at the Ravensbourne college. I did my BA degree in user experience design. In my opinion design should generate a positive user experience and fun for the user, instead of only solving problems. While I studied my MA at the Goldsmith University, my mind opened in a more critical way and in a comprehensive context.